Suitable for: This course is aimed at customer-facing front-line and support staff, whose actions can have a significant impact on their company’s reputation and success. The course covers the key principles, attitudes and skills essential for delivering an excellent customer experience, to gain, maintain and grow existing relationships.
In today’s customer-oriented business environment, “people skills” are critical for personal and organisational success. This one day course will give learners the skills they need to Scommunicate professionally and enhance client relationships, delighting the customer and securing an overall competitive advantage through customer service excellence. During the course, learners will analyse the essential ingredients of presenting a professional image i.e. Attitude and Behaviour. The course also covers how to best use their communication skills over the telephone, face to face and by email, how to understand their customers better, manage customer expectations and to make the most of each interaction with the customer. The course will help them to develop the core communication skills needed to engage with clients more effectively and make the most of every interaction with customers.
On completion of the workshop, learners will get a DCM Learning certificate of completion. If attendees are members of a national body and would like to claim CPD hours, DCM Learning staff will assist with this process.