Delighting the Customer @ Drogheda Learning Centre
May 21 @ 9:30 am – 4:30 pm

Suitable for: This course is aimed at customer-facing front-line and support staff, whose actions can have a significant impact on their company’s reputation and success. The course covers the key principles, attitudes and skills essential for delivering an excellent customer experience, to gain, maintain and grow existing relationships.

Course Overview
In today’s customer-oriented business environment, “people skills” are critical for personal and organisational success. This one day course will give learners the skills they need to Scommunicate professionally and enhance client relationships, delighting the customer and securing an overall competitive advantage through customer service excellence. During the course, learners will analyse the essential ingredients of presenting a professional image i.e. Attitude and Behaviour. The course also covers how to best use their communication skills over the telephone, face to face and by email, how to understand their customers better, manage customer expectations and to make the most of each interaction with the customer. The course will help them to develop the core communication skills needed to engage with clients more effectively and make the most of every interaction with customers.

On completion of the workshop, learners will get a DCM Learning certificate of completion. If attendees are members of a national body and would like to claim CPD hours, DCM Learning staff will assist with this process.

GDPR Putting It Into Action @ City North Hotel
May 23 @ 9:00 am – 1:00 pm

Mary Seery Kearney – Barrister at Law Delivers GDPR Putting it into Action

Course Content
1. Privacy – understanding the concept of privacy in the globalised and digitalised world
2. GDPR – origins of the EU legislation, purpose, objectives and reasoning
3. Championing GDPR – the benefits of GDPR
4. Steps for my work environment
a. Data Mapping
i. Distinguishing between ‘personal data’ and ‘business to business documentation’ – when does GDPR apply and not apply?
ii. What data is collected by me in my workplace?
iii. Examining the data journey through the business?
iv. Identifying risks
v. Carrying out a data mapping exercise
b. Applying transparency
i. The privacy notice/data protection policy application
ii. What data can we process and under what conditions
iii. Automated decision making
c. Lawful basis of processing
i. When does consent apply and not apply
1. Employees and consent
2. Consent objections
ii. When can I engage another lawful basis for processing
d. Deciding data retention periods
e. Marketing Contexts
i. Distinguishing between marketing and normal business operating procedures
f. Are we data controlling, data processing or data sharing?
g. GDPR and other workplace policies – cross referencing your policy structures

Effective Performance Management Training @ The Mill Enterprise
May 29 @ 9:30 am – 4:30 pm

Suitable for: Line managers, supervisors and team leads who have performance coach responsibilities (evaluating and managing others’ work) and need to help people achieve their potential. This course is suitable across all industries and sectors, focusing on tools and techniques to manage people performance.
Course Overview:
This practical, one-day course examines the key aspects of performance management and provides practical guidance on how to take a goal-orientated approach to improving the performance of staff. On the course, learners will be provided with an insight into performance management as a progressive tool to drive both employee engagement and productivity improvement. Course topics include the dynamics of teams, factors involved in building a strong team, managing different personality styles within a team, communicating effectively and how to support individual team members. During the course learners will discover their individual leadership style and identify key areas to work on to develop their abilities.
On completion of the workshop, learners will get a DCM Learning certificate of completion. If attendees are members of a national body and would like to claim CPD hours, DCM Learning staff will assist with this process.

AGM 2018 @ Scholars Townhouse Hotel
Jun 7 @ 5:45 pm – 9:00 pm

We welcome nominations for joining Chamber Council.  If you would like to put forward a nomination for Chamber Council please contact Brenda Rowley on 041 9833544 or by emailing  Nominations for Council must be made in advance of the meeting.

Registration 5.30pm

Agm             6.15pm

BBQ             7.30pm

The AGM will be followed by a Drogheda and District Chamber Summer Social BBQ which will be an ideal opportunity for networking and a relaxed evening.

We would love to see as many of our members as possible as it is our way of saying “Thank You

Both members and non-members are welcome to attend the social element of the evening.

Please register HERE your intent to attend the AGM and/or Summer BBQ afterwards. ( it is important that you register )

We look forward to greeting you on the 7th June

Sponsored by Gerry’s Fresh Food 

Irish Maritime Festival @ Town Quays
Jun 16 @ 10:00 am – Jun 18 @ 6:00 pm
Fleadh Cheoil na hÈireann @ Drogheda Town
Aug 12 @ 12:00 am – Aug 19 @ 11:45 pm

Fleadh Cheoil na hÈireann will take palce in Drogheda 12th August to 19th Aug

for more information click the link below 

Launch-Drogheda Business Excellance Awards 2018 @ The Highlanes Gallery
Sep 6 @ 4:45 pm – 6:00 pm
Budget Breakfast @ European Refreshments
Oct 10 @ 7:30 am – 8:30 am
Drogheda Business Excellence Awards 2018 @ The CityNorth Hotel
Nov 24 @ 6:30 pm

Further details to follow

Christmas Networking Lunch @ The Westcourt Hotel
Dec 7 @ 1:15 pm